Privacy Policy

Effective October 9, 2026 · Last updated October 9, 2026

This Privacy Policy explains how Xeylex collects, uses, stores, and discloses information when you use our connected compressor monitoring website, dashboards, equipment integrations, and alert services.

Information we collect

We may collect account identity and contact details; business and service-location information; equipment, device, sensor, webhook, diagnostic, and alarm data; technician assignments; subscription and support records; alert preferences; and technical information needed to secure and operate the service.

How we use information

We use information to authenticate users, provide dashboards, receive and analyze equipment telemetry, connect customers with authorized technicians, send requested email or text alerts, support customers, prevent abuse, improve reliability, and meet legal or regulatory obligations.

Text messaging information

Mobile phone numbers, SMS opt-in data, and SMS consent records are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We may provide this information to communications providers and aggregators, including Twilio and participating carriers, solely as necessary to deliver and support the text messaging service, prevent fraud, or comply with law.

If you opt in to Xeylex equipment and service alerts, message frequency varies based on equipment events and account settings. Message and data rates may apply. Reply STOP to opt out or HELP for help. Your decision not to receive texts does not prevent you from using Xeylex.

How we share information

We may share limited information with service providers that host, authenticate, secure, analyze, or deliver the service; with technicians you or an administrator authorize; when required by law; or as part of a business transaction subject to appropriate safeguards. Service providers may use information only to perform services for Xeylex.

Customer information, equipment readings and service records are used only for authorized monitoring, support and service, other customer-authorized purposes, or legally required processing. We do not sell, share or use this information for unrelated marketing without customer permission. Public use of customer names, photographs or case studies requires applicable permission; a service company must obtain its own permission.

Retention and security

After monitoring ends, customers have 30 days of read-only access to download historical readings and service records, with a reminder seven days before access expires. Contact support for download assistance. Monitoring history is retained for one year after monitoring ends; reactivation within that year restores access to retained history. At one year, an Admin or Super Admin reviews retention; there is no automatic deletion. An administrator may approve deletion or continued retention, subject to applicable deletion rights and legal holds. Billing, warranty and consent records are handled separately as needed for their purposes and legal obligations. We use administrative, technical, and physical safeguards, but no system can guarantee absolute security.

Your choices

You can update contact and alert preferences from your authenticated dashboard. You may withdraw SMS consent at any time by replying STOP or disabling text alerts. You may disable optional email alerts from your dashboard. Contact us to request access, correction, or deletion where applicable.

Children and changes

Xeylex is a business equipment service and is not directed to children under 13. We may update this policy and will post the revised date on this page.

Contact

Questions or privacy requests may be sent to support@xeylex.com.